Terms & conditions
1. Returns Policy
- You have a 28-day window to return items purchased from Sarah O. Robinson.
- Refunds are not offered.
- We accept returns for exchange only in the case of faulty items.
- For all other returns, we offer a credit note for the same value of the returned item(s).
2. Delivery Times
- Standard delivery takes between 5-7 working days.
- During sale periods or high-demand times, please expect potentially longer delivery times. We appreciate your patience during these periods.
3. Order Changes and Cancellations
- Once an order is placed, changes or cancellations may not be possible. Please review your order carefully before finalizing it.
4. Faulty Items
- In the rare event that you receive a faulty item, please contact our customer support team immediately. We will arrange for an exchange or provide you with a credit note.
- All products are subject to availability. If an item is out of stock, we will notify you as soon as possible and offer alternatives if available.
7. Intellectual Property
- All content, including logos, designs, and images, on the Sarah O. Robinson website is protected by intellectual property rights and may not be used without permission.
8. Contact Us
- If you have any questions or concerns, please reach out to our customer support team through the contact information provided on our website.
By shopping with Sarah O. Robinson, you agree to these terms and conditions. We reserve the right to update or modify these terms at any time, so please check back periodically for any changes. Thank you for choosing Sarah O. Robinson for your fashion needs!